We have a hassle-free cancellation request option available in the order panel, you can place your cancellation request directly from there or you can even drop us a mail or can call us to cancel your order.
The convenience fee charged on the orders is non-refundable only if the order is cancelled by the buyer. Incase of order gets cancelled by us then the complete order amount will be refunded. This charge is only applicable if the buyer wants to cancel the order and opts for a refund.
2% will be deducted as the convenience fee for orders getting cancelled by the buyer before shipping, once the order has been shipped it will be 5% charge if the orders get’s cancelled by the buyer. 3% will be deducted if buyer want’s to modify the order after being shipped and no charges applicable to modify the order before shipping. These charge will be adjusted from the refund amount. If the buyer opts for refund, then it will be initiated once we receive the product in same condition as it was shipped.
Above mentioned charges are only applicable if the buyer place such requests, no charges will be applicable if such steps are initiated by us.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. Best Computers (www.buildmypc.com) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: